Purpose: Ensure every applicant understands the values, expectations, and responsibilities of representing the Moveouts2Cleanouts brand.

Provider Awareness & Standards Exam

🏗️ SECTION 1: COMPANY VALUES & RESPONSIBILITY

1. What does “Flat-Rate Service” mean to you?

2. Which of these best describes our company goal?

3. If you notice a co-worker behaving unsafely, what should you do?

4. Taking responsibility means:

🦺 SECTION 2: SAFETY & CLEANLINESS

5. Before starting any job, you should:

6. If you spill something or create a mess during work, you should:

7. Which of these shows good safety practice?

🤝 SECTION 3: RESPECT & COMMUNICATION

8. How should you handle a rude or frustrated customer?

9. Professional communication means:

10. When working on a team, what’s most important?

💼 SECTION 4: COMPANY APPEARANCE & EQUIPMENT

11. What are the expectations for appearance?

12. You are required to:

💬 SECTION 5: SCENARIO QUESTIONS

13. A customer asks you to do a small extra task not on the order. What should you do?

14. You arrive at a property and find broken furniture or damage before you start. What’s the right step?

15. You’re running late for a job. What do you do?

🧾 SECTION 6: SHORT ANSWERS

In your own words, describe what “respect” means when representing Moveouts2Cleanouts.

17. What are two things you can do to make a customer feel confident about our service?

18. How do you personally make sure your work area stays clean and safe?

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